Refund policy

Return Policy

Contact Us First: Please contact our customer service team before returning any items.
Exchanges Within Hong Kong, Mainland China, Taiwan, and Macau: Customers are eligible for one free exchange of size or style within 7 days from the date of receipt. Our company will arrange to collect the item(s) from your designated location. For remote areas, customers will need to send the item(s) back themselves and select the "freight collect" shipping option. Refunds are not available unless there is a quality issue. We appreciate your understanding.

Shipping Fees for Other Regions: To ensure fair pricing for all customers, our products are sold with minimal profit margins. For regions outside Hong Kong, Mainland China, Taiwan, and Macau, customers will be responsible for all return and exchange shipping costs.
Custom or Personalized Items: Unless there is a serious quality issue, all engraved or specially customized products are non-refundable and non-exchangeable. We appreciate your understanding.

Definition of Quality Issues: Quality problems include loose stones, severe scratches on accessories, or significant cutting deviations on moissanite stones.

退貨政策

首先聯絡我們：在退回任何物品之前，請聯絡我們的客戶服務團隊。

香港、中國內地、台灣及澳門境內換貨：顧客自收貨之日起7天內可免費換貨1次尺寸或款式。本公司將安排從您指定的地點領取物品。對於偏遠地區，客戶需要自行寄回物品並選擇「運費到付」運送選項。除非有品質問題，否則不予退款。我們感謝您的體諒。

其他地區的運費：為了確保所有客戶的公平定價，我們的產品以最低的利潤率銷售。對於香港、中國大陸、台灣和澳門以外的地區，所有退換貨運費由客戶自行負擔。

客製化或個人化商品：除非有嚴重的品質問題，否則所有雕刻或特別訂製的產品均不可退款且不可換貨。我們感謝您的體諒。

品質問題的定義：品質問題包括寶石鬆動、配件嚴重刮痕或莫桑石寶石切割明顯偏差。